Changes

==Common Procedures in Troubleshooting==

==Common Procedures in Troubleshooting==

* Is the game on maintenance? ''Check [[Recent Updates]]''

* Is the game undergoing maintenance? ''Check [[Recent Updates]]''

* Have you cleared your cache? ''Try doing everything again in Incognito''

* Have you cleared your cache? ''Try doing everything again in Incognito''

* Have you tried logging in again on DMM to play there or get a new API link?

* Have you tried logging in to DMM again to play there or gotten a new API link?

* Have you tried checking other sites that maybe its your internet connection?

* Have you tried checking other sites, and made sure your internet connection is functioning properly?

* Were you using viewers? Try logging in normally on browser.

* Were you using KCV/KC3 or another external application? Try logging in normally using a browser.

* Were you banned? ''Login on DMM and check''

* Were you banned? ''Login on DMM and check''

** Banned accounts see the '''cat error on API link, and black message on DMM'''

** Banned accounts see the '''cat error on API link, and black message on DMM'''

* '''CHECK IF YOU HAVE THE CORRECT LOCAL TIME '''(This is the most common problem)

* '''CHECK IF YOU HAVE THE CORRECT LOCAL TIME '''(This is the most common problem)

** You do not need to be in JP timezone. As long as you are on your '''local timezone and have correct local computer time''', that is fine.

** You do not need to be in JP timezone. As long as you are on your '''local timezone and have the correct local computer time''', that is fine.

* Are you using the latest Flash Player? ''Try to check for updates''

* Are you using the latest Flash Player? ''Try to check for updates''

** Chrome/KC3 users no need to check this

** Chrome/KC3 users do not need to check this

** IE/KCV users [http://get.adobe.com/flashplayer/otherversions go here] and select your Windows OS

** IE/KCV users [http://get.adobe.com/flashplayer/otherversions go here] and select the Windows OS

** FlasPlayer users [https://www.adobe.com/support/flashplayer/downloads.html go here] and look for "Flash Player projector"

** FlasPlayer users [https://www.adobe.com/support/flashplayer/downloads.html go here] and look for "Flash Player projector"

* Is the server you're in having problems of its own?

* Is the server you're on having problems of its own?

** Chek the [https://twitter.com/KanColle_STAFF Staff Twitter] if there are announcements

** Chek the [https://twitter.com/KanColle_STAFF Staff Twitter] if there are announcements

** Ask [[:Category:Server|server-mates]] if they're also experiencing problems

** Ask [[:Category:Server|server-mates]] if they're also experiencing problems

===<span style="color:#369;">Ping KanColle Servers</span>===

===<span style="color:#369;">Ping KanColle Servers</span>===

<div style="padding:0px 0px 0px 30px;">

<div style="padding:0px 0px 0px 30px;">

Pings via speedtest or other means is different and useless at this point. We want to check your reachability to the KanColle Servers, and '''NOT''' some nearest server or some randomly chosen third-party ping checkers. Please do these steps.

Pings sent via speedtest or other means are different and useless at this point. We want to check your connectivity to the KanColle Servers, and '''NOT''' some nearby server or some randomly chosen third-party server. Please follow these steps.

# Know your API Link (an old, expired API link is fine)

# Know your API Link (an old, expired API link is fine)

{{clear}}

{{clear}}

If you've got request timeouts, or couldn't reach errors, then it is your internet connection which has a problem.

If you get request timeouts, or "couldn't reach" errors, then the problem lies with your internet connection.

</div>

</div>

** If you're at home on your own internet connection, try to restart the router first and see if it helps.

** If you're at home on your own internet connection, try to restart the router first and see if it helps.

* '''Stop using VPN'''

* '''Stop using VPN'''

** If you had been using VPN, try disconnecting a use [[Tutorial:_Proxy_Connection#Option_3:_Editing_DMM_Cookie.27s_Region_Flag|Cookie Method (Proxy Connection Option 3)]].

** If you have been using a VPN, try connecting without it, and using the [[Tutorial:_Proxy_Connection#Option_3:_Editing_DMM_Cookie.27s_Region_Flag|Cookie Method (Proxy Connection Option 3)]].

** When using VPN all your network transfers go through another person or system - which is why you connect to it, to be seen as someone from their country. This is sometimes slow, unreliable and with alot of people connected, cannot handle everyone.

** When using a VPN, all your network's bandwidth goes through another person or system (which is why you connect to it: to be seen as someone accessing KanColle from that location). This is sometimes slow, unreliable, and cannot handle a large number of connections.

* '''Use VPN'''

* '''Use VPN'''

** If you weren't using VPN, then try to [[Tutorial: Proxy Connection|connect to one]]. Sometimes the problem lies with the ISP's route to the game servers. A line between you and the game servers may be broken (can be tested via '''tracert'''). Thus, if you use VPN, you may avoid this broken line, because as mentioned VPNs re-routes you to another person or system.

** If you weren't using VPN, then try to [[Tutorial: Proxy Connection|connect to one]]. Sometimes the problem lies with your ISP's route to the game servers. A line between you and the game servers may be broken (this can be tested via '''tracert'''). Thus, if you use VPN, you may avoid this broken line, because a VPN re-routes you to another person or system.

* '''Contact your ISP'''

* '''Contact your ISP'''

** Well there are times the ISP is really the one to be blamed.

** There are times the you must contact your ISP for a solution to your network troubles.