Changes

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{{Tutorialportal}}

[[File:Error_.png|300px|center]]

| valign="top" |[[File:Error_.png|300px|right]]

==Common Procedures in Troubleshooting:==

 

* Is the game on maintenance? ''Check [[Recent Updates]]''

=Common Procedures in Troubleshooting=

* Is the game undergoing maintenance? ''Check [[Recent Updates]]''

* Have you cleared your cache? ''Try doing everything again in Incognito''

* Have you cleared your cache? ''Try doing everything again in Incognito''

* Have you tried logging in again on DMM to play there or get a new API link?

* Have you tried logging in to DMM again to play there or gotten a new API link?

* Have you tried checking other sites that maybe its your internet connection?

* Have you tried checking other sites, and made sure your internet connection is functioning properly?

* Were you using viewers? Try logging in normally on browser.

* Were you using KCV/KC3 or another external application? Try logging in normally using a browser.

* Were you banned? ''Login on DMM and check''

* Were you banned? ''Login on DMM and check''

** Banned accounts see the '''cat error on API link, and black message on DMM'''

** Banned accounts see the '''cat error on API link, and black message on DMM'''

* '''CHECK IF YOU HAVE THE CORRECT LOCAL TIME '''(This is the most common problem)

* '''CHECK IF YOU HAVE THE CORRECT LOCAL TIME '''(This is the most common problem)

** You do not need to be in JP timezone. As long as you are on your '''local timezone and have correct local computer time''', that is fine.

** You do not need to be in JP timezone. As long as you are on your '''local timezone and have the correct local computer time''', that is fine.

==① Checking Connectivity==

=① Checking Connectivity=

===<span style="color:#369;">Ping KanColle Servers</span>===

===<span style="color:#369;">Ping KanColle Servers</span>===

<div style="padding:0px 0px 0px 30px;">

<div style="padding:0px 0px 0px 30px;">

Pings via speedtest or other means is different and useless at this point. We want to check your reachability to the KanColle Servers, and '''NOT''' some nearest server or some randomly chosen third-party ping checkers. Please do these steps.

Pings sent via speedtest or other means are different and useless at this point. We want to check your connectivity to the KanColle Servers, and '''NOT''' some nearby server or some randomly chosen third-party server. Please follow these steps.

# Know your API Link (an old, expired API link is fine)

# Know your API Link (an old, expired API link is fine)

{{clear}}

{{clear}}

If you've got request timeouts, or couldn't reach errors, then it is your internet connection which has a problem.

If you get request timeouts, or "couldn't reach" errors, then the problem lies with your internet connection.

</div>

</div>

** If you're at home on your own internet connection, try to restart the router first and see if it helps.

** If you're at home on your own internet connection, try to restart the router first and see if it helps.

* '''Stop using VPN'''

* '''Stop using VPN'''

** If you had been using VPN, try disconnecting a use [[Tutorial:_Proxy_Connection#Option_3:_Editing_DMM_Cookie.27s_Region_Flag|Cookie Method (Proxy Connection Option 3)]].

** If you have been using a VPN, try connecting without it, and using the [[Tutorial:_Proxy_Connection#Option_3:_Editing_DMM_Cookie.27s_Region_Flag|Cookie Method (Proxy Connection Option 3)]].

** When using VPN all your network transfers go through another person or system - which is why you connect to it, to be seen as someone from their country. This is sometimes slow, unreliable and with alot of people connected, cannot handle everyone.

** When using a VPN, all your network's bandwidth goes through another person or system (which is why you connect to it: to be seen as someone accessing KanColle from that location). This is sometimes slow, unreliable, and cannot handle a large number of connections.

* '''Use VPN'''

* '''Use VPN'''

** If you weren't using VPN, then try to [[Tutorial: Proxy Connection|connect to one]]. Sometimes the problem lies with the ISP's route to the game servers. A line between you and the game servers may be broken (can be tested via '''tracert'''). Thus, if you use VPN, you may avoid this broken line, because as mentioned VPNs re-routes you to another person or system.

** If you weren't using VPN, then try to [[Tutorial: Proxy Connection|connect to one]]. Sometimes the problem lies with your ISP's route to the game servers. A line between you and the game servers may be broken (this can be tested via '''tracert'''). Thus, if you use VPN, you may avoid this broken line, because a VPN re-routes you to another person or system.

* '''Contact your ISP'''

* '''Contact your ISP'''

** Well there are times the ISP is really the one to be blamed.

** There are times the you must contact your ISP for a solution to your network troubles.

 

<div style="padding:0px 0px 0px 30px;">

<div style="padding:0px 0px 0px 30px;">

''[Fiddler] DNS Lookup for "www.dmm.com" failed. System.Net.Sockets.SocketException The requested name is valid, but no data of the requested type was found''

''[Fiddler] DNS Lookup for "www.dmm.com" failed. System.Net.Sockets.SocketException The requested name is valid, but no data of the requested type was found''

===<span style="color:#369;">Solutions</span>===

===<span style="color:#369;">Solutions</span>===

* Change your DNS Servers

* Change your DNS Servers

*# Use Google DNS for the mean time, set it to '''8.8.8.8''' alt '''8.8.4.4'''

*# Use [https://developers.google.com/speed/public-dns/ Google's public DNS] until the issues abate, set it to '''8.8.8.8''' alt '''8.8.4.4'''

*# [[File:GoogleDNS.jpg|200px]]

*# [[File:GoogleDNS.jpg|200px]]

or

or

* Register and use OpenDNS

* Register and use [https://www.opendns.com/ OpenDNS]

** Search google for OpenDNS, this blog post will not teach that.

** Look [https://store.opendns.com/setup/?__utma=247635969.1263306279.1432404220.1432404220.1432404220.2&__utmb=247635969.3.9.1432406097657&__utmc=247635969&__utmx=-&__utmz=247635969.1432404220.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided)&__utmv=-&__utmk=179205159#/ here] for how to use OpenDNS.

 

"Hardware Acceleration" must be enabled for the game to properly render, otherwise, some graphical glitches will appear.

=④ Other Errors=

==④ Other Errors==

===GET jquery.min.map 404 (Not Found)===

===GET jquery.min.map 404 (Not Found)===

This is a known error generated on the DMM website and does not affect the game. If you're getting this error, it is normal and is not the cause of cat bombs you may have.

This is a known error generated on the DMM website and does not affect the game. If you're getting this error, it is normal and is not the cause of any game-related problems you may have.

===Failed to load resource: net::ERR_BLOCKED_BY_CLIENT===

===Failed to load resource: net::ERR_BLOCKED_BY_CLIENT===

This is your Ad-Block working at its finest.

This is likely caused by your Ad-Block software, or any similar program that would interfere with downloading content.

===Failed to load resource: net:: ERR_CACHE_MISS===

===Failed to load resource: net:: ERR_CACHE_MISS===

This is a common error on Chrome, with its auto-blocking of web assets that has "ad". This does not affect the game and is not the cause of cat bombs you may have.

This is a common error on Chrome, as it auto-blocks web assets that it registers as "ads". This does not affect the game and is not the cause of any game problems you may have.

==Other Notes==

==Other Notes==

* "Game Start" requires a stable connection. The API call at the '''game start button''' screen requires a '''stable connection''' for it will download '''nearly ~700-800kb of text''' and a '''small connection interference''' will give you '''cat error screen'''. This is also true for the '''HomePort Screen''', which is now larger.

* "Game Start" requires a stable connection. The API call at the '''game start button''' screen requires a '''stable connection''' for it will download '''nearly ~700-800kb of text''' and a '''small connection interference''' will give you '''the error cat screen'''. This is also true for the '''HomePort Screen''', which is now larger.

 

[[Category:Tutorial]]

[[Category:Tutorial]]