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Line 1: − + − |-+ − | valign="top" |__TOC__ − | valign="top" |[[File:Error_.png|300px|right]] − |} − ==Common Procedures in Troubleshooting==+ + Line 15:
Line 13: − * Are you using the latest Flash Player? ''Try to check for updates''+ − ** Chrome/KC3 users do not need to check this − ** IE/KCV users [http://get.adobe.com/flashplayer/otherversions go here] and select the Windows OS − ** FlasPlayer users [https://www.adobe.com/support/flashplayer/downloads.html go here] and look for "Flash Player projector" − + − + − [[Category:Tutorial]] − ==① Checking Connectivity==+ Line 57:
Line 51: − ==② DNS Issues==+ Line 72:
Line 66: − ==③ Flash and Graphics==+ − Flash player is required for the game to function; if you do not have it already, you can get it from [https://get.adobe.com/flashplayer/ here.] If your flash player is out of date, updating your browser's Flash Player may fix your problem. + − * Chrome has an inbuilt flash player and so Chrome users should not have to worry about this.+ − ==④ Other Errors==+ − + − + +
still phase 1 focused, a KCCP guide page may be needed instead
{| style="width:100%"
{{Tutorialportal}}
[[File:Error_.png|300px|center]]
=Common Procedures in Troubleshooting=
* Is the game undergoing maintenance? ''Check [[Recent Updates]]''
* Is the game undergoing maintenance? ''Check [[Recent Updates]]''
* Have you cleared your cache? ''Try doing everything again in Incognito''
* Have you cleared your cache? ''Try doing everything again in Incognito''
* '''CHECK IF YOU HAVE THE CORRECT LOCAL TIME '''(This is the most common problem)
* '''CHECK IF YOU HAVE THE CORRECT LOCAL TIME '''(This is the most common problem)
** You do not need to be in JP timezone. As long as you are on your '''local timezone and have the correct local computer time''', that is fine.
** You do not need to be in JP timezone. As long as you are on your '''local timezone and have the correct local computer time''', that is fine.
* Is the server you're on having problems of its own?
* Is the server you're on having problems of its own?
** Chek the [https://twitter.com/KanColle_STAFF Staff Twitter] if there are announcements
** Check the [https://twitter.com/KanColle_STAFF Staff Twitter] if there are announcements
** Ask [[:Category:Server|server-mates]] if they're also experiencing problems
** Ask [[Servers|server-mates]] if they're also experiencing problems
=① Checking Connectivity=
===<span style="color:#369;">Ping KanColle Servers</span>===
===<span style="color:#369;">Ping KanColle Servers</span>===
<div style="padding:0px 0px 0px 30px;">
<div style="padding:0px 0px 0px 30px;">
=② DNS Issues=
If you are having problems with your DNS, you may get the following error message:
If you are having problems with your DNS, you may get the following error message:
** Look [https://store.opendns.com/setup/?__utma=247635969.1263306279.1432404220.1432404220.1432404220.2&__utmb=247635969.3.9.1432406097657&__utmc=247635969&__utmx=-&__utmz=247635969.1432404220.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided)&__utmv=-&__utmk=179205159#/ here] for how to use OpenDNS.
** Look [https://store.opendns.com/setup/?__utma=247635969.1263306279.1432404220.1432404220.1432404220.2&__utmb=247635969.3.9.1432406097657&__utmc=247635969&__utmx=-&__utmz=247635969.1432404220.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided)&__utmv=-&__utmk=179205159#/ here] for how to use OpenDNS.
=③ Graphics=
"Hardware Acceleration" must be enabled for the game to properly render, otherwise, some graphical glitches will appear.
=④ Other Errors=
===GET jquery.min.map 404 (Not Found)===
===GET jquery.min.map 404 (Not Found)===
This is a known error generated on the DMM website and does not affect the game. If you're getting this error, it is normal and is not the cause of any game-related problems you may have.
This is a known error generated on the DMM website and does not affect the game. If you're getting this error, it is normal and is not the cause of any game-related problems you may have.
===Failed to load resource: net::ERR_BLOCKED_BY_CLIENT===
===Failed to load resource: net::ERR_BLOCKED_BY_CLIENT===
This is likely caused by your Ad-Block software, or any similar program that would interfere with downloading flash content.
This is likely caused by your Ad-Block software, or any similar program that would interfere with downloading content.
===Failed to load resource: net:: ERR_CACHE_MISS===
===Failed to load resource: net:: ERR_CACHE_MISS===
This is a common error on Chrome, as it auto-blocks web assets that ir registers as "ads". This does not affect the game and is not the cause of any game problems you may have.
This is a common error on Chrome, as it auto-blocks web assets that it registers as "ads". This does not affect the game and is not the cause of any game problems you may have.
==Other Notes==
==Other Notes==
* "Game Start" requires a stable connection. The API call at the '''game start button''' screen requires a '''stable connection''' for it will download '''nearly ~700-800kb of text''' and a '''small connection interference''' will give you '''the error cat screen'''. This is also true for the '''HomePort Screen''', which is now larger.
* "Game Start" requires a stable connection. The API call at the '''game start button''' screen requires a '''stable connection''' for it will download '''nearly ~700-800kb of text''' and a '''small connection interference''' will give you '''the error cat screen'''. This is also true for the '''HomePort Screen''', which is now larger.
[[Category:Tutorial]]
[[Category:Tutorial]]