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Difference between revisions of "Tutorial: Troubleshooting"
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==Common Procedures in Troubleshooting== | ==Common Procedures in Troubleshooting== | ||
| − | * Is the game | + | * Is the game undergoing maintenance? ''Check [[Recent Updates]]'' |
* Have you cleared your cache? ''Try doing everything again in Incognito'' | * Have you cleared your cache? ''Try doing everything again in Incognito'' | ||
| − | * Have you tried logging in again | + | * Have you tried logging in to DMM again to play there or gotten a new API link? |
| − | * Have you tried checking other sites | + | * Have you tried checking other sites, and made sure your internet connection is functioning properly? |
| − | * Were you using | + | * Were you using KCV/KC3 or another external application? Try logging in normally using a browser. |
* Were you banned? ''Login on DMM and check'' | * Were you banned? ''Login on DMM and check'' | ||
** Banned accounts see the '''cat error on API link, and black message on DMM''' | ** Banned accounts see the '''cat error on API link, and black message on DMM''' | ||
* '''CHECK IF YOU HAVE THE CORRECT LOCAL TIME '''(This is the most common problem) | * '''CHECK IF YOU HAVE THE CORRECT LOCAL TIME '''(This is the most common problem) | ||
| − | ** You do not need to be in JP timezone. As long as you are on your '''local timezone and have correct local computer time''', that is fine. | + | ** You do not need to be in JP timezone. As long as you are on your '''local timezone and have the correct local computer time''', that is fine. |
* Are you using the latest Flash Player? ''Try to check for updates'' | * Are you using the latest Flash Player? ''Try to check for updates'' | ||
| − | ** Chrome/KC3 users | + | ** Chrome/KC3 users do not need to check this |
| − | ** IE/KCV users [http://get.adobe.com/flashplayer/otherversions go here] and select | + | ** IE/KCV users [http://get.adobe.com/flashplayer/otherversions go here] and select the Windows OS |
** FlasPlayer users [https://www.adobe.com/support/flashplayer/downloads.html go here] and look for "Flash Player projector" | ** FlasPlayer users [https://www.adobe.com/support/flashplayer/downloads.html go here] and look for "Flash Player projector" | ||
| − | * Is the server you're | + | * Is the server you're on having problems of its own? |
** Chek the [https://twitter.com/KanColle_STAFF Staff Twitter] if there are announcements | ** Chek the [https://twitter.com/KanColle_STAFF Staff Twitter] if there are announcements | ||
** Ask [[:Category:Server|server-mates]] if they're also experiencing problems | ** Ask [[:Category:Server|server-mates]] if they're also experiencing problems | ||
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===<span style="color:#369;">Ping KanColle Servers</span>=== | ===<span style="color:#369;">Ping KanColle Servers</span>=== | ||
<div style="padding:0px 0px 0px 30px;"> | <div style="padding:0px 0px 0px 30px;"> | ||
| − | Pings via speedtest or other means | + | Pings sent via speedtest or other means are different and useless at this point. We want to check your connectivity to the KanColle Servers, and '''NOT''' some nearby server or some randomly chosen third-party server. Please follow these steps. |
# Know your API Link (an old, expired API link is fine) | # Know your API Link (an old, expired API link is fine) | ||
| Line 41: | Line 41: | ||
{{clear}} | {{clear}} | ||
| − | If you | + | If you get request timeouts, or "couldn't reach" errors, then the problem lies with your internet connection. |
</div> | </div> | ||
| Line 49: | Line 49: | ||
** If you're at home on your own internet connection, try to restart the router first and see if it helps. | ** If you're at home on your own internet connection, try to restart the router first and see if it helps. | ||
* '''Stop using VPN''' | * '''Stop using VPN''' | ||
| − | ** If you | + | ** If you have been using a VPN, try connecting without it, and using the [[Tutorial:_Proxy_Connection#Option_3:_Editing_DMM_Cookie.27s_Region_Flag|Cookie Method (Proxy Connection Option 3)]]. |
| − | ** When using VPN all your network | + | ** When using a VPN, all your network's bandwidth goes through another person or system (which is why you connect to it: to be seen as someone accessing KanColle from that location). This is sometimes slow, unreliable, and cannot handle a large number of connections. |
* '''Use VPN''' | * '''Use VPN''' | ||
| − | ** If you weren't using VPN, then try to [[Tutorial: Proxy Connection|connect to one]]. Sometimes the problem lies with | + | ** If you weren't using VPN, then try to [[Tutorial: Proxy Connection|connect to one]]. Sometimes the problem lies with your ISP's route to the game servers. A line between you and the game servers may be broken (this can be tested via '''tracert'''). Thus, if you use VPN, you may avoid this broken line, because a VPN re-routes you to another person or system. |
* '''Contact your ISP''' | * '''Contact your ISP''' | ||
| − | ** | + | ** There are times the you must contact your ISP for a solution to your network troubles. |
Revision as of 04:03, 8 May 2015
 |
Common Procedures in Troubleshooting
- Is the game undergoing maintenance? Check Recent Updates
- Have you cleared your cache? Try doing everything again in Incognito
- Have you tried logging in to DMM again to play there or gotten a new API link?
- Have you tried checking other sites, and made sure your internet connection is functioning properly?
- Were you using KCV/KC3 or another external application? Try logging in normally using a browser.
- Were you banned? Login on DMM and check
- Banned accounts see the cat error on API link, and black message on DMM
- CHECK IF YOU HAVE THE CORRECT LOCAL TIME (This is the most common problem)
- You do not need to be in JP timezone. As long as you are on your local timezone and have the correct local computer time, that is fine.
- Are you using the latest Flash Player? Try to check for updates
- Is the server you're on having problems of its own?
- Chek the Staff Twitter if there are announcements
- Ask server-mates if they're also experiencing problems
① Checking Connectivity
Ping KanColle Servers
Pings sent via speedtest or other means are different and useless at this point. We want to check your connectivity to the KanColle Servers, and NOT some nearby server or some randomly chosen third-party server. Please follow these steps.
- Know your API Link (an old, expired API link is fine)
- Get your server's IP address
- For
http://203.104.209.39/kcs/mainD2.swf, its 203.104.209.39)
- For
- Open your command prompt (cmd)
ping -t <youeserverIP>ping -t 203.104.209.39- Ctrl+C to stop ping
You should see something like this:
If you get request timeouts, or "couldn't reach" errors, then the problem lies with your internet connection.
Solutions
- Restart your Router
- If you're at home on your own internet connection, try to restart the router first and see if it helps.
- Stop using VPN
- If you have been using a VPN, try connecting without it, and using the Cookie Method (Proxy Connection Option 3).
- When using a VPN, all your network's bandwidth goes through another person or system (which is why you connect to it: to be seen as someone accessing KanColle from that location). This is sometimes slow, unreliable, and cannot handle a large number of connections.
- Use VPN
- If you weren't using VPN, then try to connect to one. Sometimes the problem lies with your ISP's route to the game servers. A line between you and the game servers may be broken (this can be tested via tracert). Thus, if you use VPN, you may avoid this broken line, because a VPN re-routes you to another person or system.
- Contact your ISP
- There are times the you must contact your ISP for a solution to your network troubles.
② DNS Issues
[Fiddler] DNS Lookup for "www.dmm.com" failed. System.Net.Sockets.SocketException The requested name is valid, but no data of the requested type was found
Solutions
- Change your DNS Servers
- Use Google DNS for the mean time, set it to 8.8.8.8 alt 8.8.4.4
or
- Register and use OpenDNS
- Search google for OpenDNS, this blog post will not teach that.
③ Flash and Graphics
Installing or updating the Internet Explorer's Flash Player may help in getting the game to work.
④ Other Errors
GET jquery.min.map 404 (Not Found)
This is a known error generated on the DMM website and does not affect the game. If you're getting this error, it is normal and is not the cause of cat bombs you may have.
Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
This is your Ad-Block working at its finest.
Failed to load resource: net:: ERR_CACHE_MISS
This is a common error on Chrome, with its auto-blocking of web assets that has "ad". This does not affect the game and is not the cause of cat bombs you may have.
Other Notes
- "Game Start" requires a stable connection. The API call at the game start button screen requires a stable connection for it will download nearly ~700-800kb of text and a small connection interference will give you cat error screen. This is also true for the HomePort Screen, which is now larger.